This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.daroonjinish.in.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies that may be installed. As you browse, we gather information about the pages or products you view, what websites referred you to us, and how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using:

• Cookies – data files stored on your device with an anonymous identifier.
  
• Log files – records of actions taken on the Site, including IP addresses, browser types, and timestamps.
  
• Web beacons/tags/pixels – electronic files that monitor browsing behavior.
  

When you make a purchase or attempt to do so, we collect certain data including your name, billing and shipping addresses, email address, phone number, and payment details (including credit/debit card info). This is referred to as “Order Information.”

When we say “Personal Information” in this policy, we refer to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information to:

• Fulfill your purchases (including payment processing and delivery)
  
• Communicate with you regarding your order
  
• Screen orders for risk or fraud
  
• Share updates, offers, and promotions (only if you opt in)
  

We use Device Information to:

• Screen for fraud and enhance Site security
  
• Improve and optimize your browsing experience
  
• Analyze user behavior and marketing effectiveness

We may also collect your details during giveaways or promotional campaigns to notify winners and improve customer experiences. You may opt out of promotional emails at any time.

Sharing Your Information

We do not sell or rent your personal data. However, we may share your Personal Information with trusted partners (e.g., Shopify or payment processors) solely for the purpose of operating our business and servicing your orders.

We may also share information to comply with legal obligations or respond to lawful requests.

Do Not Track

Please note we do not change our data practices in response to Do Not Track browser signals.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you request its deletion.

Security

Your security is important to us. We use SSL encryption and store your data on password and firewall-protected servers. However, no method of transmission over the internet is 100% secure.

You are responsible for keeping your password confidential. We will never ask for it via email or unsolicited communication.

Changes

This policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of the Site constitutes your agreement to such changes.

Terms and Conditions

This website is operated by Daroonjinish Handicrafts. Throughout the site, the terms “we”, “us” and “our” refer to Daroonjinish. By accessing or using this website, including purchasing from our store, you agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site — including browsers, vendors, customers, and content contributors. If you do not agree to all these terms, please do not use this website or our services.

We reserve the right to update or modify any part of these Terms at any time. It is your responsibility to review this page periodically. Continued use of the site following changes constitutes your acceptance of those updates.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are the age of majority in your state or province, or have given consent for any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your use of the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment info) may be transferred unencrypted and involve transmissions over various networks. Payment data is always encrypted during transfer.

You agree not to duplicate, copy, or exploit any portion of the Service without our express written permission.

SECTION 3 – PRODUCT INFORMATION

We make every effort to accurately display product colors and details. However, due to natural materials and handmade processes, slight variations in size, shape, and color may occur. These are not defects but part of the uniqueness of handcrafted items.

We reserve the right to discontinue or modify products at any time without notice.

SECTION 4 – SHIPPING & DELIVERY

Orders are processed within 2 business days and dispatched via reliable courier services. Estimated delivery times are 7–10 business days within India. Delays may occur due to public holidays, weather, or other uncontrollable factors.

International shipping is available on request. Please email us at daroonjinishhandicrafts@gmail.com with the product name and delivery location to receive a quote.

SECTION 5 – RETURN & EXCHANGE

We have no return/exchange policy.

SECTION 6 – PRICING & BILLING

We reserve the right to update prices at any time. You agree to provide accurate billing and account information and to update it as needed for timely processing of orders.

We reserve the right to refuse or cancel orders that appear fraudulent, or that violate our terms.

SECTION 7 – THIRD-PARTY LINKS

Certain links may redirect you to third-party websites. We are not responsible for the content or accuracy of those websites and shall not be liable for any damages related to third-party transactions.

SECTION 8 – USER COMMENTS & FEEDBACK

If you submit any creative ideas, suggestions, or feedback to us, you agree that we may use them without restriction, and we are not obliged to keep them confidential or compensate you.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 10 – LIMITATION OF LIABILITY

We do not guarantee uninterrupted or error-free use of our services. Products are provided "as is" without warranties of any kind. We are not liable for any direct, indirect, or consequential damages arising from the use of our site or products.

SECTION 11 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India.
Jurisdiction applicable of Kolkata.

AFTER YOU PLACE AN ORDER

Once you place an order on our website, your item begins its journey from our workshop to your home. Orders are scheduled for dispatch within 2 business days.

Once your order is dispatched, you will receive a tracking link and AWB (Airway Bill) number via email and SMS, using the contact details you provided at checkout.

To track your order, simply enter the AWB number on our courier partner’s website.

Need help? We’re just a message away: daroonjinishhandicrafts@gmail.com

SHIPPING

Our products are carefully packed and shipped from Kolkata, West Bengal. We partner with reliable couriers to ensure timely and safe deliveries.

• Delivery Timeline: Orders are typically delivered within 7–10 business days.
  
• Shipping Charges: Calculated based on product weight, size, and your delivery address.
  
• Delays: Unavoidable delays may occur due to public holidays, weather conditions, or high-volume periods.
  
• Damaged Shipment: If your package arrives visibly damaged, please refuse delivery and inform us immediately.

INTERNATIONAL SHIPPING

Yes, we ship internationally.
Please email us with your product interest and location to receive estimated timelines and charges.
📩 daroonjinishhandicrafts@gmail.com

ORDER CANCELLATION

• Orders can be canceled within 24 hours of placement at no charge.
  
• Cancellation requests after dispatch may incur a shipping fee, deducted from your refund.
  
• Partial order cancellations may also be subject to shipping adjustments.

At Daroonjinish, each product is a story handwoven with care, heritage, and purpose. We deeply value the effort our artisans put into their creations and strive to ensure your experience with us is as fulfilling as the product itself.

Eligibility for Refunds

We offer refunds only in the following circumstances:

• You received the wrong item (product doesn’t match your order).
  
• The item is damaged or defective upon delivery (must be reported with photos within 48 hours of receipt).
  
• The product is undelivered due to a shipping error.
  

To be eligible for a refund:

• The item must be unused and in the same condition as received.
  
• It must be in the original packaging with all tags intact.
  
• Proof of purchase (order ID, invoice) is required.

Non-Refundable Items

Due to the nature of our handmade sabai grass products and limited inventory, we do not offer refunds for:

• Minor variations in size, texture, or color (as these are natural to handcrafted goods).
  
• Products that have been used or damaged due to improper handling.
  
• Items bought on sale or during special promotional events.

Refund Process

1. Email us at daroonjinishhandicrafts@gmail.com within 48 hours of delivery with your concern, order number, and clear photographs (if applicable).
   
2. Our team will review the request and notify you of the approval or rejection of your refund.
   
3. If approved, your refund amount will be credited back within 7–10 business days to your original payment method.
   

Late or Missing Refunds

• If you haven’t received your refund yet, please check your bank account or payment provider.
  
• Then contact your bank or credit card company—it may take some time before your refund is officially posted.
  
• If you've done all of this and still have not received your refund, please contact us at daroonjinishhandicrafts@gmail.com.

**We have no return policy**

At Daroonjinish, we believe that every question carries a story — of care, curiosity, and connection. Below are answers to some common queries that may help you understand our handmade world better.

1. What kind of products does Daroonjinish offer?

We offer a curated range of handcrafted products made using Sabai grass and other traditional materials from Bengal — including baskets, mats, pouches, folders, home accents, and functional decor. Each piece is made by women artisans and carries a story of heritage and sustainability.

2. What is Sabai grass?

Sabai grass is a strong, flexible, and naturally beautiful fiber native to parts of Bengal and Odisha. It has been used in traditional weaving practices for generations. Our artisans transform it into elegant, eco-conscious creations using age-old techniques.

3. Are all your products handmade?

Yes, every Daroonjinish piece is handmade by women artisans in Bengal. We do not mass-produce. Each product has its own unique texture and character, reflecting the human touch behind it.

4. How should I take care of Sabai products?

Sabai products are durable and low-maintenance. Just dust them regularly with a dry cloth or a soft brush. If needed, you can gently wipe with a slightly damp cloth and allow them to air dry. Keep them in a dry space to retain their longevity.

5. Do you ship across India?

Yes, we ship to all locations within India. Orders are usually dispatched within 2 business days and delivered within 5–7 business days depending on your location.

6. Do you offer international shipping?

We do! Our baskets have reached homes in Australia, the U.S., and beyond. For international orders, please email us at daroonjinishhandicrafts@gmail.com to receive an estimated delivery timeline and shipping charges.

7. Can I track my order?

Absolutely. Once your order is dispatched, you’ll receive an email and SMS with your Airway Bill (AWB) number and tracking link. You can track your shipment via our courier partner's website.

8. Can I change my shipping address after placing an order?

Yes, please contact us at daroonjinishhandicrafts@gmail.com within 24 hours of placing the order and we’ll do our best to update your shipping information before dispatch.

9. Do you accept bulk or corporate orders?

Yes. Whether it’s return gifts, corporate hampers, or conscious gifting, we take pride in curating bulk orders with a personal touch. Please write to us at daroonjinishhandicrafts@gmail.com to start the conversation.

10. Can I request customization?

Customizations are available for bulk orders depending on feasibility and artisan schedules. Let us know your needs, and we’ll do our best to accommodate.

11. How do you ensure eco-friendly packaging?

We avoid plastic wherever possible. All our products are packed using biodegradable Kraft paper, recycled cardboard, and cloth bags to ensure your purchase is safe, plastic-free, and sustainable.

12. Do you offer gift wrapping or personalized messages?

Yes. Every Daroonjinish piece already comes with its own charm, but we’re happy to add gift wrapping and a hand-written message on request. Mention it during checkout or email us after placing your order.

If your question isn’t listed here, we’d love to help personally.
📧 daroonjinishhandicrafts@gmail.com